Question
I have a question and I want the internet’s input.
Ryan and I bought a chest freezer from a local appliance store about 2 1/2 weeks ago. It’s one of those ding/scratch places, and the freezer we bought had a damaged lid; it was so badly damaged that it wouldn’t seal (it looked like someone set a forklift down on the lid), but they had one on order to replace it, and they sold it to us for a good price.
We haven’t heard from the appliance place other than when we called a couple times to ask about it, even though both times we asked that they keep us updated. Last we heard (when I called last week) they had gotten a lid in, but the company shipped the wrong color so they had to send it back and were waiting for another one. Today, they called and said that there is a 2 week back order on the freezer lids (apparently they are in high demand??), and they have offered to give us a different freezer instead. However, this one has “some dings on the sides and the top.” The other one, once the lid was replaced, would have looked perfect.
We are going to the store tonight to take a look at the replacement offer, but my question is this; if we decide to take it, should we haggle for a better price, considering it has taken them 2 1/2 weeks to get anything to us and this one is more damaged than the one we agreed to buy? Or should we suck it up and realize that we got a good deal in the first place? We won’t be taking it if it’s too beat up looking, because it will be living in our kitchen until spring (which could be sometime in May the way things go around here).
I’m not a good negotiator, and I don’t have a good sense of what’s fair in these kinds of situations. And part of my problem is that the reason we bought a freezer when we did was so that we could freeze some meals before the baby comes. If we have to wait another 2 weeks it will probably be too late to do much (or any) cooking ahead. But that’s not the store’s fault, so I don’t know if it should count in my reasoning.
So, wise internet, what are your thoughts on the whole thing?
UPDATE: We took the replacement freezer. It was in pretty good shape (just some minor denting on the side; no scratches), and they were selling it for more than the one we bought, but gave it to us for the same price. Obviously (I’m not that much of a pushover). So now our fridge freezer and the chest freezer look pretty empty, but we have the space to make up some extra food. Now we just need to find the motivation to make this food.
about 7 months ago
I always let my husband do the haggling, but I think it depends on the type of store. If it’s just a scratch and ding outlet for a chain of stores, than I’d probably try to negotiate, because they are going to want your business back! If it’s some place like Appliance Smart where they just want it off their floor and aren’t going to know if you ever come back… then I probably wouldn’t try very hard… unless you seriously think you don’t want it at all then nothing to lose. Good luck! I hate situations like this too!
about 7 months ago
I would at least mention the long wait you had (especially with the delay in receiving the lid), and see what they say. Maybe casually mention scrapping the whole deal and see if that does anything. Good luck! I hate haggling. :)
about 7 months ago
I would haggle for a better price, take a chance, what are you going to lose? Low-ball them for the price you think it should be and then increase it from there. The most they can say is no, but at least you’ve tried.
about 7 months ago
Find out how much they were going to ask for the one they’re offering. Make sure it’s at least worth what the other one was, then haggle (is it the same model even?). Also, your neighbors should intervene ;-)