I told my coworker today that I need a sign I can hang on my neck that says “I’m in a pissy mood, so don’t be dumb today. Or talk to me at all.” Except apparently I need one people can see over email and the phone too. So far today I’m annoyed by:

  • Customer who, when I called to tell him that a driver was unacceptable on a Commercial Auto policy because of a DUI within the past 3 years proceeded to lecture me about how the cops are basically luring people into getting a DUI, and almost everyone has them, and how it’s one thing if you’ve been convicted a bunch of times, but they are nailing people who were just out with the girls or guys at bowling, or at a christmas party or whatever and how that’s not fair. Um. First of all, this guy blew over a .20. That’s not a beer or two at bowling. Also, are you SERIOUSLY expecting me to agree with you that the cops are “mean” for ticketing people who knowingly drink and then get in a vehicle and drive somewhere? As my friend Sam said (very sarcastically) “They made them drink and drive Becky… they made them.” Right. And because it was a customer I cannot argue with him. I just sat there on the phone like “Well, that sucks that he can’t drive. Sorry.”
  • Someone had a claim for hail damage. The claim is a year old (due to a delay in inspecting the roof because of winter last year, which was requested by the insured). They have taken their time getting back to the insurance company whenever the insurance company requests information, but now that they want to get it repaired they are all over me about how fast they think things should go. I sent some information about a different estimate to the insurance adjuster on Friday of last week, and I got an email from the insured today saying “I called [construction company with rival estimate] and they haven’t heard from anyone since you called last week.” Well, duh! Maybe because it’s been only 2 days? Maybe because the insurance adjuster will probably not call that company back unless they have questions about their estimate, and instead will call you or our office with any information about changes? Maybe you aren’t the only claim they are handling at the moment?
  • Myself. Why am I complaining so much? People don’t understand insurance. I should give them a break. Also, take a chill pill. Jeeze. And yet, I can’t help it. They are just getting on my nerves today.

Who or what is getting on your nerves? Let it out, people!